The success of customer-facing businesses such as airports, retail stores, restaurants, hotels, and entertainment venues relies largely on the customer experience. First impressions matter, and patrons who have a positive experience are more likely to return and recommend the business to others. The design and cleanliness of the restrooms in these spaces can make or break this first impression. This course will explore customer expectations regarding cleanliness, accessibility, and privacy in commercial restrooms, as well as design considerations for modern commercial restrooms that will elevate the user experience.